Refund policy
We have a 3 week return policy, which means you have 3 week after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at originalstranger@strangers.love.
We'll respond with a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at originalstranger@strangers.love.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) for example. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. Following this, you’ll be automatically refunded on your original payment method. Please remember it can take several business days for your bank or credit card company to process and post the refund to your account.
If more than 10 business days have passed since we’ve approved your return, please contact us at originalstranger@strangers.love.